About the role
As a UX Researcher at TheWebVale, you will lead discovery research and usability evaluations for our client software solutions. You will interview patients, teachers, students, and business operators to understand their daily challenges and evaluate product prototypes.
You will collaborate with product designers, developers, and clients throughout our two-to-three week sprint cycles. You will synthesize qualitative and quantitative findings into actionable insights that guide design and engineering decisions.
What you will do
- Plan and conduct generative user interviews to uncover workflow needs and pain points.
- Facilitate moderated and unmoderated usability tests on clickable prototypes.
- Synthesize qualitative feedback and user observations into concise, actionable reports.
- Create evidence-based user personas, journey maps, and empathy frameworks.
- Conduct competitive usability analyses across relevant market categories.
- Present research findings to clients and designers, advocating for user clarity.
What you will need
- Hold 2–4 years of experience conducting user research for digital software products.
- Demonstrate mastery of qualitative research methodologies, usability testing, and synthesis.
- Show a portfolio presenting real research case studies and their impact on live products.
- Possess excellent interviewing and observational skills with strong empathetic listening.
- Exhibit structured documentation skills to translate complex feedback into clear summaries.
- Communicate findings persuasively to both technical designers and business owners.
Nice to have
- Experience conducting research for healthcare, education, or small enterprise tools.
- Familiarity with quantitative research tools, survey design, and analytics.
- Basic familiarity with Figma to inspect prototypes during test sessions.